Free AI job risk scan
Will AI replace Telephone Operators?
O*NET occupation 43-2021.00
Provide information by accessing alphabetical, geographical, or other directories. Assist customers with special billing requests, such as charges to a third party and credits or refunds for incorrectly dialed numbers or bad connections. May handle emergency calls and assist children or people with physical disabilities to make telephone calls.
O*NET alternate job titles
- Operator (Op)
- Phone Operator (Telephone Operator)
- Local Telephone Operator (Local Phone Op)
- Telephone Exchange Operator (Phone Exchange Op)
- Toll Operator (Toll Op)
- Local Operator (Local Op)
- Charge Operator (Charge Op)
- Relief Operator (Relief Op)
Example core tasks from the O*NET database
- Observe signal lights on switchboards, and dial or press buttons to make connections.
- Operate telephone switchboards and systems to advance and complete connections, including those for local, long distance, pay telephone, mobile, person-to-person, and emergency calls.
- Listen to customer requests, referring to alphabetical or geographical directories to answer questions and provide telephone information.
DeadByAI is preparing the free scan from this trusted O*NET occupation profile. It compares the role's tasks with current AI capabilities to show where automation pressure may appear first and where human judgment still matters.
Risk scores and pressure timelines are heuristic estimates, not guarantees. They do not predict an individual job outcome.